Privacy Policy
Last updated: 2026
At EcomMerchant ("we", "our", "us"), we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our ecommerce and digital marketing services.
1. Information We Collect
We may collect the following types of information:
- Contact details such as name, email address, phone number, and company name when you submit a form or contact us.
- Business information related to your brand, website, and marketing requirements that you choose to share with us.
- Usage data such as pages visited, time spent on the site, and technical information (IP address, browser type, device information), collected via analytics tools and cookies.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide customer support.
- Evaluate your business needs and propose relevant ecommerce and marketing solutions.
- Improve our website, services, and user experience through analytics and performance tracking.
- Send service-related communications, updates, and marketing content where permitted by law and your preferences.
3. Legal Basis for Processing
Depending on your location, we may rely on one or more of the following legal bases:
- Your consent when you submit forms or opt in to marketing.
- Legitimate interest in operating and improving our business and services.
- Contractual necessity when we process data to deliver services you have requested.
4. Cookies & Tracking Technologies
We may use cookies and similar technologies to remember your preferences, understand how our website is used, and improve performance. You can manage or disable cookies in your browser settings. For more details, please see our Cookie Policy.
5. Data Sharing & Third Parties
We do not sell your personal data. We may share your information with:
- Trusted service providers (such as hosting, email, or analytics tools) who process data on our behalf.
- Professional advisors (such as legal or financial) where necessary.
- Authorities or regulators where required to comply with applicable laws.
6. Data Retention
We keep your personal data only for as long as necessary to fulfill the purposes described in this policy, or as required by law. When data is no longer needed, we will securely delete or anonymize it.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data.
- Object to or restrict certain types of processing.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with your local data protection authority.
To exercise your rights, please contact us using the details below.
8. International Transfers
As a Dubai-based company, your data may be processed in the United Arab Emirates and, where necessary, in other countries where our service providers operate. We take reasonable steps to ensure appropriate protections are in place.
9. Security
We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission or storage is 100% secure, so we cannot guarantee absolute security.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: ecommerchant.ae@gmail.com
Phone: +971 58 143 3505
Location: Business Tower, Burjuman, Dubai, UAE